Shipping and returns policy
Free shipping is provided to residents living in Klang Valley and Seremban (Negeri Sembilan) areas only on all orders above RM 60.00. Refunds and returns are the sole discretion of Wondrous Beverages.
Orders are shipped based on the time specified in the Time Slot of the checkout page. The order placing cut off time specified for same day delivery is 9.00 a.m. Deliveries are made from Mondays through Saturdays only. Deliveries are not available on Sundays. We are unable to ship to PO Boxes or international addresses.
Check your address carefully. Our delivery guarantee extends only to correctly provided addressed orders confirmed on the order acknowledgement.
Shipping is fulfilled by third party delivery. We absolve ourselves of any liability regarding disputes or issues with our delivery partners.
Refunds and Replacements
Due to the perishable nature of our product, we do not accept returns. However, if the shipment is a result of our error (you received an incorrect or defective item) due to breakage/ damage, you must contact us within 14 days of receiving your order to be more eligible for a refund or replacement (includes any shipping cost). We reserve the right to limit refunds and replacements based on our assessment of applicable fees and shipping costs, and we can only offer one replacement per consumer.
If your package cannot be delivered to the address you provided and through no fault of Wondrous Beverages, then a shipping fee will be required to resend the item to you.
Any change in order including cancellations must be communicated to us before 9 a.m the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.